Missing payment

I received monthly from an international company payment was made on the 31st of October 2025. On Monday the 2nd the money has still not reflected in my account . Called client service to ask if there is any payment pending that they can view. The response there’s nothing. I then contacted the company to send me POP which they did forward it through to the discovery agent then I heard that will not help them to trace the payment. Today is the 7th after calling every day hundred of incident no. I still have no answers or update. Note I have been receiving money from this company for the past two months without a problem. I need feedback urgently or my money now😡😡