RM
Rk457 MR
1 reviews | Active since Feb 2014
18 Mar 2025, 17:40
Missing monies and discovery miles.
I’m nervous about what is happening at discovery bank I have queried money missing from my account on the 1st of March when I saw the debits this morning I see 10000 miles missing from my account, I’m unsure how monies keep disappearing from my bank account and there seems to be nothing that discovery can do?
Helpful (0)
Replies (4)0
Replies (4)
Discovery Bank's replyOfficial
18 Mar 2025, 17:44Hey there
This sounds very concerning.
I am looking into your account, and will get back to you soonest.
Kind regards,
Mpho.
This sounds very concerning.
I am looking into your account, and will get back to you soonest.
Kind regards,
Mpho.
Discovery Bank's reply18 Mar 2025, 17:44
Official
Hey there
This sounds very concerning.
I am looking into your account, and will get back to you soonest.
Kind regards,
Mpho.
This sounds very concerning.
I am looking into your account, and will get back to you soonest.
Kind regards,
Mpho.
Discovery Bank's replyOfficial
20 Mar 2025, 13:42Hi there
I have reviewed your profile, I see the transaction that was noted by the banker who assisted you went off. Please advise further instructions regarding this transaction, if you did not authorize it.
For the Miles transaction on 17 March, there was a double debit by the system - we apologize for that. However only one transaction of 10 000 Miles were deducted, and the other was credited back into your account. Do you need any further assistance regarding that?
Kind regards,
Mpho.
I have reviewed your profile, I see the transaction that was noted by the banker who assisted you went off. Please advise further instructions regarding this transaction, if you did not authorize it.
For the Miles transaction on 17 March, there was a double debit by the system - we apologize for that. However only one transaction of 10 000 Miles were deducted, and the other was credited back into your account. Do you need any further assistance regarding that?
Kind regards,
Mpho.
Discovery Bank's reply20 Mar 2025, 13:42
Official
Hi there
I have reviewed your profile, I see the transaction that was noted by the banker who assisted you went off. Please advise further instructions regarding this transaction, if you did not authorize it.
For the Miles transaction on 17 March, there was a double debit by the system - we apologize for that. However only one transaction of 10 000 Miles were deducted, and the other was credited back into your account. Do you need any further assistance regarding that?
Kind regards,
Mpho.
I have reviewed your profile, I see the transaction that was noted by the banker who assisted you went off. Please advise further instructions regarding this transaction, if you did not authorize it.
For the Miles transaction on 17 March, there was a double debit by the system - we apologize for that. However only one transaction of 10 000 Miles were deducted, and the other was credited back into your account. Do you need any further assistance regarding that?
Kind regards,
Mpho.
RM
Hi,
The agent did not get back to me. I did not authorize that debit; if u listening to the recorded calls u will understand my issues , Discovery linked my credit card and cheque account and processed this payment. It’s been 19 days with no feedback on this case or my credit of funds.
Thanks but it’s been , it’s been 72 hours, and my points are still not credited to my account. 10 000 miles is R1 000 . I am a customer that’s looks at my points others may now and I fear this might be happening to them and not aware? The right thing was for discovery to notify me they double debited my points and rectify yet 3 days later still nothing ?
I’m not sure what’s going on, but the fact that funds are going missing and other clients are reporting similar issues is concerning. Discovery, as a premium provider, is not taking this seriously.
Rk457 MR's updateReviewer Update
20 Mar 2025, 15:16Hi,
The agent did not get back to me. I did not authorize that debit; if u listening to the recorded calls u will understand my issues , Discovery linked my credit card and cheque account and processed this payment. It’s been 19 days with no feedback on this case or my credit of funds.
Thanks but it’s been , it’s been 72 hours, and my points are still not credited to my account. 10 000 miles is R1 000 . I am a customer that’s looks at my points others may now and I fear this might be happening to them and not aware? The right thing was for discovery to notify me they double debited my points and rectify yet 3 days later still nothing ?
I’m not sure what’s going on, but the fact that funds are going missing and other clients are reporting similar issues is concerning. Discovery, as a premium provider, is not taking this seriously.
RM
Rk457 MR's update20 Mar 2025, 15:16
Reviewer Update
Hi,
The agent did not get back to me. I did not authorize that debit; if u listening to the recorded calls u will understand my issues , Discovery linked my credit card and cheque account and processed this payment. It’s been 19 days with no feedback on this case or my credit of funds.
Thanks but it’s been , it’s been 72 hours, and my points are still not credited to my account. 10 000 miles is R1 000 . I am a customer that’s looks at my points others may now and I fear this might be happening to them and not aware? The right thing was for discovery to notify me they double debited my points and rectify yet 3 days later still nothing ?
I’m not sure what’s going on, but the fact that funds are going missing and other clients are reporting similar issues is concerning. Discovery, as a premium provider, is not taking this seriously.
Discovery Bank's replyOfficial
20 Mar 2025, 16:46Hey Kerina
Thank you for responding and confirming a few details.
I can log a dispute for the funds from 1 March, is that okay?
Your two accounts seem to be separate still.
It seems the Miles were not banked back into your account, however the Banker who initially assisted you, logged a Miles dispute. Which may take several days to complete due to the investigations that take place by the team, let's keep an eye on it until close of business on Tuesday - and if not complete I will follow up with the team.
Kind regards,
Mpho.
Thank you for responding and confirming a few details.
I can log a dispute for the funds from 1 March, is that okay?
Your two accounts seem to be separate still.
It seems the Miles were not banked back into your account, however the Banker who initially assisted you, logged a Miles dispute. Which may take several days to complete due to the investigations that take place by the team, let's keep an eye on it until close of business on Tuesday - and if not complete I will follow up with the team.
Kind regards,
Mpho.
Discovery Bank's reply20 Mar 2025, 16:46
Official
Hey Kerina
Thank you for responding and confirming a few details.
I can log a dispute for the funds from 1 March, is that okay?
Your two accounts seem to be separate still.
It seems the Miles were not banked back into your account, however the Banker who initially assisted you, logged a Miles dispute. Which may take several days to complete due to the investigations that take place by the team, let's keep an eye on it until close of business on Tuesday - and if not complete I will follow up with the team.
Kind regards,
Mpho.
Thank you for responding and confirming a few details.
I can log a dispute for the funds from 1 March, is that okay?
Your two accounts seem to be separate still.
It seems the Miles were not banked back into your account, however the Banker who initially assisted you, logged a Miles dispute. Which may take several days to complete due to the investigations that take place by the team, let's keep an eye on it until close of business on Tuesday - and if not complete I will follow up with the team.
Kind regards,
Mpho.