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Charlene C

1 reviews | Active since May 2011

18 Nov 2025, 07:22

Missing Money

I transferred money out of my transactional account into my UK Wise account on the 6th of November. The money was finally released on the 12th of November by Discovery. I was charged R350 for this transaction, and yet the money is still not reflecting in my Wise bank account and no one can tell me where my money is.

0
Replies (7)
Discovery Bank
Discovery Bank's reply18 Nov 2025, 07:28
Official
Hi Charlene,

I sincerely apologize for the experience had with us.

I am going to investigate further and provide you with feedback soonest.

Kind Regards,
Onthatile
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Charlene C's update18 Nov 2025, 07:40
Reviewer Update
Thank you, I'll await your feedback.
CC
Charlene C's update19 Nov 2025, 06:06
Reviewer Update
Morning, I'm still worrying to hear from someone about where my money has disappeared to. No one has got back to my this is beyond ridiculous, how can my money just disappear with no trace. I NEED FEEDBACK ASAP!!!!
CC
Charlene C's update19 Nov 2025, 06:06
Reviewer Update
Waiting to hear!!
Discovery Bank
Discovery Bank's reply19 Nov 2025, 09:37
Official
Hi Charlene,

I sincerely apologize for the inconvenience caused. Please note I have sent details of your query privately for privacy and security purposes.

Your query is a top priority for us, and I want to assure you that we are doing everything possible to resolve this as quickly as we can.

Thank you so much for your patience and understanding during this process, I truly appreciate it.

Kind Regards,
Onthatile
CC
Charlene C's update19 Nov 2025, 13:35
Reviewer Update
Hi Onthatile,

Thank you for the feedback, Yes, you are correct the funds reflected this morning. I appreciate your assistance.
Have a wonderful day further.
Discovery Bank
Discovery Bank's reply19 Nov 2025, 13:43
Official
Hi Charlene,

You are welcome, have a wonderful day too.

Kind Regards,
Onthatile