Missing Miles

We bought items with miles on Takealot on Monday. Our miles were taken, but according to Takelot, nothing was received on their side. I phoned Discovery on Monday, and was told there is no problem at Discovery, and the problem is with Takealot. Yesterday, after many many calls and fights with Takealot, they said they received confirmation from Discovery that there is a general problem on Discovery's side, but they are not confirming this to their customers as they don't want their customers to know about it. It has now been almost 5 days, and my miles are still gone. When I phoned Discovery this morning again, I was told this can take another 5 business days before we even GET any feedback from Discovery. How can this take so long??? This is completely unacceptable. Somebody has ****** our miles, and does not want to help us!!!