RM
Rijako M
1 reviews | Active since Jul 2009
25 Aug 2022, 09:00
Missing Miles
On the 15th for the Discovery Miles Ð-Day, I purchased Takealot. There was a technical problem on the Discovery page and the purchase failed. Even though the transaction failed, the amount was reserved and deducted from my balance and no mention of it was made on the transaction list. It's been 10 days of logging calls en sending social media messages trying to reverse the miles reservation and get refunded. It is unbelievable that something as simple as a reversal is so complicated for Discovery that after 10 days they are still unable to refund the missing miles
Helpful (0)
Replies (1)0
Replies (1)
Discovery Bank's replyOfficial
25 Aug 2022, 13:52Hi Rijako
I'm sorry to hear that.
I see that you're already being assisted on social media and I see that your case is with management. It's been escalated to the various departments to get your Discovery Miles back.
Unfortunately, it isn't an instant process in order to get your Discovery Miles back. It needs to go through many channels, including speaking to other partners like Takealot.
Regards
AJ
I'm sorry to hear that.
I see that you're already being assisted on social media and I see that your case is with management. It's been escalated to the various departments to get your Discovery Miles back.
Unfortunately, it isn't an instant process in order to get your Discovery Miles back. It needs to go through many channels, including speaking to other partners like Takealot.
Regards
AJ
Discovery Bank's reply25 Aug 2022, 13:52
Official
Hi Rijako
I'm sorry to hear that.
I see that you're already being assisted on social media and I see that your case is with management. It's been escalated to the various departments to get your Discovery Miles back.
Unfortunately, it isn't an instant process in order to get your Discovery Miles back. It needs to go through many channels, including speaking to other partners like Takealot.
Regards
AJ
I'm sorry to hear that.
I see that you're already being assisted on social media and I see that your case is with management. It's been escalated to the various departments to get your Discovery Miles back.
Unfortunately, it isn't an instant process in order to get your Discovery Miles back. It needs to go through many channels, including speaking to other partners like Takealot.
Regards
AJ