AM
Andre M
1 reviews | Active since Mar 2025
06 Mar 2025, 17:35
Missing funds
I have made a immediate payment on Saturday and its Thursday today the payment still not reflecting on the other persons bank I have spoken to *****ulent dep the missing payments department 4 different departments and nothing is getting resolved they say the problem is on the other banks side that bank says it's Discovery bank that is the problem but the problem is I am sitting in the middle the other person is looking for his money I lost the money and they don't care they are waiting for a response from the other bank how stupid is that .... now I have to wait 10 days for this to be investigated so they say but on a other sentence they wait for a respond from other bank and I am sitting in the middle with someone thinking I stole his money or something I just want this resolved and then I am closing this stupid useless Discovery bank
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Replies (3)
Discovery Bank's replyOfficial
06 Mar 2025, 17:51Hey Andre
Thanks for reaching out to us. We apologize for the experience that you have had regarding your payment.
Our team has logged a dispute for the funds, we are currently awaiting the beneficiary's bank to get back to us. Please note that we are doing our best to get those funds credited back into your account, we do not know what the error may have occurred on the beneficiary's side, however the funds have left your account successfully.
Our team should get back to you soonest.
Kind regards,
Mpho.
Thanks for reaching out to us. We apologize for the experience that you have had regarding your payment.
Our team has logged a dispute for the funds, we are currently awaiting the beneficiary's bank to get back to us. Please note that we are doing our best to get those funds credited back into your account, we do not know what the error may have occurred on the beneficiary's side, however the funds have left your account successfully.
Our team should get back to you soonest.
Kind regards,
Mpho.
Discovery Bank's reply06 Mar 2025, 17:51
Official
Hey Andre
Thanks for reaching out to us. We apologize for the experience that you have had regarding your payment.
Our team has logged a dispute for the funds, we are currently awaiting the beneficiary's bank to get back to us. Please note that we are doing our best to get those funds credited back into your account, we do not know what the error may have occurred on the beneficiary's side, however the funds have left your account successfully.
Our team should get back to you soonest.
Kind regards,
Mpho.
Thanks for reaching out to us. We apologize for the experience that you have had regarding your payment.
Our team has logged a dispute for the funds, we are currently awaiting the beneficiary's bank to get back to us. Please note that we are doing our best to get those funds credited back into your account, we do not know what the error may have occurred on the beneficiary's side, however the funds have left your account successfully.
Our team should get back to you soonest.
Kind regards,
Mpho.
AM
Andre M's updateReviewer Update
06 Mar 2025, 18:04K but I don't think the bank will respond because they said Morning.
... has stated that they are unable to trace funds not held within their institution. Only the sending bank can facilitate this process. They recommend contacting the Discovery Bank ***** line to report missing funds. So what you are saying is if they don't respond nothing is going to happen that's nice do you think it's fair as a client to wait for a response the problem is not with me it's between the 2 banks now the clients must suffer for how long and be harassed by other party because he wants his money I think that truly not fair I just want this to sorted out that's all
... has stated that they are unable to trace funds not held within their institution. Only the sending bank can facilitate this process. They recommend contacting the Discovery Bank ***** line to report missing funds. So what you are saying is if they don't respond nothing is going to happen that's nice do you think it's fair as a client to wait for a response the problem is not with me it's between the 2 banks now the clients must suffer for how long and be harassed by other party because he wants his money I think that truly not fair I just want this to sorted out that's all
AM
Andre M's update06 Mar 2025, 18:04
Reviewer Update
K but I don't think the bank will respond because they said Morning.
... has stated that they are unable to trace funds not held within their institution. Only the sending bank can facilitate this process. They recommend contacting the Discovery Bank ***** line to report missing funds. So what you are saying is if they don't respond nothing is going to happen that's nice do you think it's fair as a client to wait for a response the problem is not with me it's between the 2 banks now the clients must suffer for how long and be harassed by other party because he wants his money I think that truly not fair I just want this to sorted out that's all
... has stated that they are unable to trace funds not held within their institution. Only the sending bank can facilitate this process. They recommend contacting the Discovery Bank ***** line to report missing funds. So what you are saying is if they don't respond nothing is going to happen that's nice do you think it's fair as a client to wait for a response the problem is not with me it's between the 2 banks now the clients must suffer for how long and be harassed by other party because he wants his money I think that truly not fair I just want this to sorted out that's all
Discovery Bank's replyOfficial
07 Mar 2025, 13:16Hi Andre
Normally what happens when a beneficiary doesn't receive their funds, is that the recipient would need to provide them with the proof of payment, and their bank would locate and allocate the funds correctly.
In this instinct we are the ones who have logged a dispute, even though the transaction was successful on Discovery Bank's side. This is not a ********** transaction, hence the ***** team isn't involved. There are processes that we need to follow, and unfortunately we are awaiting the beneficiary's bank to respond and bank systems to credit the funds back.
Have you provided your service provider with your proof of payment from the bank app?
Kind regards,
Mpho.
Normally what happens when a beneficiary doesn't receive their funds, is that the recipient would need to provide them with the proof of payment, and their bank would locate and allocate the funds correctly.
In this instinct we are the ones who have logged a dispute, even though the transaction was successful on Discovery Bank's side. This is not a ********** transaction, hence the ***** team isn't involved. There are processes that we need to follow, and unfortunately we are awaiting the beneficiary's bank to respond and bank systems to credit the funds back.
Have you provided your service provider with your proof of payment from the bank app?
Kind regards,
Mpho.
Discovery Bank's reply07 Mar 2025, 13:16
Official
Hi Andre
Normally what happens when a beneficiary doesn't receive their funds, is that the recipient would need to provide them with the proof of payment, and their bank would locate and allocate the funds correctly.
In this instinct we are the ones who have logged a dispute, even though the transaction was successful on Discovery Bank's side. This is not a ********** transaction, hence the ***** team isn't involved. There are processes that we need to follow, and unfortunately we are awaiting the beneficiary's bank to respond and bank systems to credit the funds back.
Have you provided your service provider with your proof of payment from the bank app?
Kind regards,
Mpho.
Normally what happens when a beneficiary doesn't receive their funds, is that the recipient would need to provide them with the proof of payment, and their bank would locate and allocate the funds correctly.
In this instinct we are the ones who have logged a dispute, even though the transaction was successful on Discovery Bank's side. This is not a ********** transaction, hence the ***** team isn't involved. There are processes that we need to follow, and unfortunately we are awaiting the beneficiary's bank to respond and bank systems to credit the funds back.
Have you provided your service provider with your proof of payment from the bank app?
Kind regards,
Mpho.