TV
Tessa V
1 reviews | Active since May 2020
30 May 2020, 10:27
Missing Funds
This is a week later since we first contacted Dicovery about missing funds and wrong statement and where accounts were double debited since switching from FNB to Discovery's own bank!Discovery is unhelpful. After switching their system from FNB to Discovery bank my credit card balance is incorrect by far!. I have called numerous times but still not resolved. This now causing severe anxiety waste of time and not to mention money on calls.We have so many references.Still nothing!!!
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Replies (1)
Discovery Bank's replyOfficial
22 Jun 2020, 13:47Hi Tessa,
Thank you for bringing this to our attention.
Please pardon me for the delay in getting back to you. We receive an influx of messages via our social media platform (public and private platforms), and do our best to attend to each one as soon as we can.
Our records show that one of our bankers has been in contact with you to resolve your query. I sincerely apologise for your experience with Discovery Bank and, hope that you can grant us to opportunity to prove that there are better experiences to be had with us.
Regards
Nancy
Thank you for bringing this to our attention.
Please pardon me for the delay in getting back to you. We receive an influx of messages via our social media platform (public and private platforms), and do our best to attend to each one as soon as we can.
Our records show that one of our bankers has been in contact with you to resolve your query. I sincerely apologise for your experience with Discovery Bank and, hope that you can grant us to opportunity to prove that there are better experiences to be had with us.
Regards
Nancy
Discovery Bank's reply22 Jun 2020, 13:47
Official
Hi Tessa,
Thank you for bringing this to our attention.
Please pardon me for the delay in getting back to you. We receive an influx of messages via our social media platform (public and private platforms), and do our best to attend to each one as soon as we can.
Our records show that one of our bankers has been in contact with you to resolve your query. I sincerely apologise for your experience with Discovery Bank and, hope that you can grant us to opportunity to prove that there are better experiences to be had with us.
Regards
Nancy
Thank you for bringing this to our attention.
Please pardon me for the delay in getting back to you. We receive an influx of messages via our social media platform (public and private platforms), and do our best to attend to each one as soon as we can.
Our records show that one of our bankers has been in contact with you to resolve your query. I sincerely apologise for your experience with Discovery Bank and, hope that you can grant us to opportunity to prove that there are better experiences to be had with us.
Regards
Nancy