Missing Funds

I have been trying to call Discovery Bank in South Africa for over two weeks now, but my call gets dropped every time. I attempted to find an email address to contact them, but I was unsuccessful as the claims email only works with claims and the service email no longer exists. I need them to trace an International payment made from ANZ in Australia to my Discovery bank account Urgently. The transfer was made on the 6th January already and I gave it 7 days before I started querying the transfer not showing in my Discovery account. Upon visiting the Bank in Australia they advised that the money has left Australia and they cannot reverse the transfer and I should follow up with Discovery Bank. I have not received any notification from the bank to accept or reject the payment and I Urgently need to know where this money went to please.

Thank You Celeste Jacobs