RA
Reubenett A

1 reviews | Active since Feb 2024

22 Feb 2024, 07:52

Misled by your agent.

Good Morning

I am very disappointed in the service I received from your agent , I app**** for a discovery credit card and the agent whom i spoke to on the 19 Feb @ 14:20 and was on the call for 38 minutes , **** and misled me and also signed me up under false pretences , as per South African contract law states that A contract of sale, for instance, obliges the seller to deliver the thing being sold to the buyer. I was ********ly sold something i didn't receive and read me terms and conditions on a credit card yet opened a transaction account.

I called your call centre and was assisted by a lady whom explained that the previous agent indeed did open the wrong account, I need assistance in regards to this because i do feel seeing that a contract and terms were read on the credit card i shouldn't have to re apply for it again.

These calls are recorded but i am told it is impossible for them to track the agent and the call

0
Replies (1)
Discovery Bank
Discovery Bank's reply25 Feb 2024, 21:22
Official
Hi Reubenett

Thanks for reaching out to us. 

We apologize for the experience you have had with us, if the call was from our Sales team we would need to request the call and in depth investigations would need to take place. A complaint was logged by our team regarding your query, and Relationship Manager will be in contact with you for further assistance. 

Best regards,
Mpho