1 reviews | Active since Apr 2012
Misleading advertising leaving customer empty handed
I was heavily disappointed about the service I've received from Discovery!!!
Ive received an email from Discovery stating that..'' Plus, if you add a Discovery Bank credit card to your banking portfolio before 22 February 2021, you'll get 5 000 Discovery Miles, guaranteed! Remember that 10 Discovery Miles equals R1.
This email clearly states that if a client executes what is required from them, they will receive 5000 bonus miles. And so I did exactly that, but to my disappointment after many call backs and queries I was not honored the 5000 miles because the promotion only started on the 21 of Jan and I app**** on the 19th of Jan.
If one reads the email in clear and simple terms that is not what the email is saying. Secondly there is no indication to the client that there is any condition to this statement. There is also no asterisk that normally refers a person to a specific set of conditions of when the promo started.
This is poor and pathetic service from Discovery Bank!!!!
I'm sorry that you missed out on the Discovery Miles promotion, however if you scroll down on the email, it states that 'terms and conditions apply', which also has a smart-link for your convenience, that would take you directly to the terms and condition of the Miles promotion.
Regards
AJ
I'm sorry that you missed out on the Discovery Miles promotion, however if you scroll down on the email, it states that 'terms and conditions apply', which also has a smart-link for your convenience, that would take you directly to the terms and condition of the Miles promotion.
Regards
AJ
Your first part of the email states exactly that which I reacted on and which I accepted.
I again say... your statement says apply before that day and so I did...
There is nothing in that statement or on the body of the email that shows the start date of the promotion. I did not read the email further because the statement was very clear.
AJ, just apply your common reading knowledge and you will also get to the same point I am referring to in the first part of the email. There is also no indication by an asterisk that refers one to terms and conditions.
THIS IS MISLEADING ADVERTISING!!!!
Your first part of the email states exactly that which I reacted on and which I accepted.
I again say... your statement says apply before that day and so I did...
There is nothing in that statement or on the body of the email that shows the start date of the promotion. I did not read the email further because the statement was very clear.
AJ, just apply your common reading knowledge and you will also get to the same point I am referring to in the first part of the email. There is also no indication by an asterisk that refers one to terms and conditions.
THIS IS MISLEADING ADVERTISING!!!!