1 reviews | Active since Jul 2023
Misinformed my Bank
Im Lelethu Bottoman *** I was called by one of you agents regarding a credit card that I qualify for The agent was not clear to me at the time of how this credit works,I only saw and realized when I downloaded the app and few days after I canceled it on the app Now im getting calls regarding money that I owe amounting to R1500.17
I told the agents that I was misinformed and I didn't even get a card from you guys or used your services
I can not pay for service that I didn't use and I was misinformed by the guy who opened the account for me,He was wrong for doing that to me,Now my credit profile is bad because of him I can't be held accountable for someone that **** to me
I need you guys to help me close this account thats on my name and I won't be able to afford that R1500.17 for services that I didn't use
I called and spoke to Anna Mazibuko with Reference ***
My Account is ***
Lelethu Bottoman ***
Cellphone ***
Thank you
This is not great to hear and we will look into this for you. We do apologize for the frustration that has been caused.
We will return with feedback as soon as possible.
Kind regards,
Discovery Bank
This is not great to hear and we will look into this for you. We do apologize for the frustration that has been caused.
We will return with feedback as soon as possible.
Kind regards,
Discovery Bank
Thank you for your continued patience.
We would like to let you know that your matter is currently receiving our attention and has been escalated to the relevant team for a thorough review. We understand the concerns you have raised regarding the account opening process and the charges on your account, and we are investigating these in detail.
We sincerely apologize for the frustration and inconvenience this has caused. We will provide you with feedback as soon as our investigation has been concluded and will keep you updated on the progress.
Kind regards,
Discovery Bank
Thank you for your continued patience.
We would like to let you know that your matter is currently receiving our attention and has been escalated to the relevant team for a thorough review. We understand the concerns you have raised regarding the account opening process and the charges on your account, and we are investigating these in detail.
We sincerely apologize for the frustration and inconvenience this has caused. We will provide you with feedback as soon as our investigation has been concluded and will keep you updated on the progress.
Kind regards,
Discovery Bank