1 reviews | Active since Aug 2015
Miserable Customer Software and Support
I have used a Discovery credit card for 15 years with no problems. Now I am asked to convert to Discovery Bank card. My experience with the website and the app has been terrible. And customer service has been even worse. I went through all the hoops to get a credit card which I have in my hands. After all that, I have to activate my card which I know how to do on the website but, after successfully logging in, the activation process fails every time. I have spend much time on the phone trying to get this resolved with no success. Then I tried the app on my tablet, and it won't even let me log in with the same ID and password!! I am sure, during all my years in managing information technology, I have never encountered an organization with such high objectives that is failing so miserably in the simple elements of good business.
Thank you for bringing your concerns to our attention.
We sincerely apologise for the poor experience who've had with Discovery Bank. This is not the level of service we strive to provide to our clients.
We have sent you an email requesting more information pertaining to your query.
Kindly reply to the email with the requested information and we will further assist.
Regards
Neo
Best regards,
Thank you for bringing your concerns to our attention.
We sincerely apologise for the poor experience who've had with Discovery Bank. This is not the level of service we strive to provide to our clients.
We have sent you an email requesting more information pertaining to your query.
Kindly reply to the email with the requested information and we will further assist.
Regards
Neo
Best regards,
Why did it take so long to get in touch with a capable support person?
Why did it take so long to get in touch with a capable support person?