Miles reversal takes forever

<p>On the 6th of June I created an order on the TakeAlot website. On the payment tab I chose to pay with my Discovery Miles and the rest with my Discovery Card. The miles transaction went through successfully but the Card portion failed even though I got an SMS saying that the money was reserved for Takealot.</p> <p>The following day the transaction was still in limbo on Takealot with a status awaiting payment. I contacted Takealot who informed me that there was a problem with Discovery on the day in question but that they have instructed Discovery to reverse the payment as well as the miles transaction. The following day the money was unreserved on my Credit Card but the Miles were still gone.</p> <p>On the 8th of June I called Discovery to find out when the Miles will be in my account and was informed that it takes 7 days. On the 15th of June, 7 days later, the Miles were still not back in my account. I then called Discovery again and this time were informed that they are aware of the problem and that they are running a bulk reversal for all the failed transactions which should be completed on the 15th and the Miles should show on my account again at the end of the day.</p> <p>Neither of these call centre agents bothered to log my query.</p> <p>Today I logged on to the website just to see that the Miles are still not reversed. On calling the Call Centre again, the guy informed me that they have no record of the previous calls and he has no knowledge of the reversal process that the previous guy mentioned. So he initiated a new reversal request and told me again that it will take 7 days but he will escalate it for me.</p> <p>This is unacceptable as Takealot instructed them on the 7th of June already to reverse the transaction and it is now almost 2 weeks later.</p> <p> </p>