MC
MARINDA C
1 reviews | Active since Dec 2015
18 Jan 2022, 11:47
Miles Day Discount not working
Discovery advertises that one gets 30% discount when using your miles on the 15th of the month. I have generated two vouchers on 2022/01/15 and could not use it at either Clicks or Dischem. You need to either train your partners on how to process the discovery miles vouchers or stop advertising this as a benefit!
Helpful (0)
Replies (7)0
Replies (7)
Discovery Bank's replyOfficial
18 Jan 2022, 12:09Hi Marinda
I'm sorry to hear that. Were these Discovery Miles QR codes that you generated through the app as these are the ones that will work in-store?
Regards
AJ
I'm sorry to hear that. Were these Discovery Miles QR codes that you generated through the app as these are the ones that will work in-store?
Regards
AJ
Discovery Bank's reply18 Jan 2022, 12:09
Official
Hi Marinda
I'm sorry to hear that. Were these Discovery Miles QR codes that you generated through the app as these are the ones that will work in-store?
Regards
AJ
I'm sorry to hear that. Were these Discovery Miles QR codes that you generated through the app as these are the ones that will work in-store?
Regards
AJ
MC
MARINDA C's updateReviewer Update
19 Jan 2022, 10:56The miles QR codes were generated on the app. Exactly as it is supposed to be.
MC
MARINDA C's update19 Jan 2022, 10:56
Reviewer Update
The miles QR codes were generated on the app. Exactly as it is supposed to be.
Discovery Bank's replyOfficial
19 Jan 2022, 11:08Thank you for confirming. Please private message me the locations of the stores and exactly what happened when you presented your QR codes to them, so that I can take it up with the relevant team to ensure this doesn't happen again.
Regards
AJ
Regards
AJ
Discovery Bank's reply19 Jan 2022, 11:08
Official
Thank you for confirming. Please private message me the locations of the stores and exactly what happened when you presented your QR codes to them, so that I can take it up with the relevant team to ensure this doesn't happen again.
Regards
AJ
Regards
AJ
Discovery Bank's replyOfficial
21 Jan 2022, 13:21Hi Marinda
Thank you very much. I'll look into this for you.
Regards
AJ
Thank you very much. I'll look into this for you.
Regards
AJ
Discovery Bank's reply21 Jan 2022, 13:21
Official
Hi Marinda
Thank you very much. I'll look into this for you.
Regards
AJ
Thank you very much. I'll look into this for you.
Regards
AJ
MC
MARINDA C's updateReviewer Update
10 Jun 2022, 15:27It's now almost six months later and still no answer from AJ from Discovery bank.
MC
MARINDA C's update10 Jun 2022, 15:27
Reviewer Update
It's now almost six months later and still no answer from AJ from Discovery bank.
MC
MARINDA C's updateReviewer Update
12 Jun 2022, 06:05I was waiting for Discovery to let me know why this happened. Standing in a queue and causing ahold up because QR codes is not working is embarrassing. Are you saying I must try again and if it still not works, let you know AGAIN?
MC
MARINDA C's update12 Jun 2022, 06:05
Reviewer Update
I was waiting for Discovery to let me know why this happened. Standing in a queue and causing ahold up because QR codes is not working is embarrassing. Are you saying I must try again and if it still not works, let you know AGAIN?
Discovery Bank's replyOfficial
12 Jun 2022, 11:52There's no issue on your account, Marinda.
Just ensure you are creating the QR code via the Discovery Bank app. Once the code is created, you should be able to have it scanned by the cashier.
Just ensure you are creating the QR code via the Discovery Bank app. Once the code is created, you should be able to have it scanned by the cashier.
Discovery Bank's reply12 Jun 2022, 11:52
Official
There's no issue on your account, Marinda.
Just ensure you are creating the QR code via the Discovery Bank app. Once the code is created, you should be able to have it scanned by the cashier.
Just ensure you are creating the QR code via the Discovery Bank app. Once the code is created, you should be able to have it scanned by the cashier.