Migration to discovery bank

So discovery credit card moves us the client to discovery bank from Fnb, we have no option but to go along with their decision as we were not asked for any Preference or given any option?? The transfer took place after our payment was already made into the old account, and the money is not reflecting in the new account, so after a call to discovery bank we assured that it is just going to take time so we must wait out the 5 working days( I mean really 5 days for money to reflect already absolutely ridiculous!!!) we wait it out and the money still not there ! Call again, oh now we must Send pop and they will see to it in the next 2 days!! That means it will be close to 2 weeks without the money and no one is phased and then the outcome may be that the money might be forwarded to new account or may be refunded to account it paid from. And in the mean time we are out of pocket and I am sure getting charged interest on the outstanding money on there side, this was discovery’s instigation why do they not sort it out for the client????? Why must I be hassled and inconvenienced and out of pocket I am very dissatisfied so far with discovery ban****