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wesley B
1 reviews | Active since Feb 2017
15 Apr 2025, 11:10
****mers Discovery Bank, I'm writing to express my disappointment and frustration with the handling of my recent transaction
****mers Discovery Bank, I'm writing to express my disappointment and frustration with the handling of my recent transaction. On April 13, 2025, I attempted to withdraw money from a Nedbank ATM, but received an error code. I then used an FNB ATM to complete the transaction. However, your system deducted the funds from my account. When I contacted your customer service, I was told the transaction was pending and would be reversed once cleared. However, after the funds cleared o the money was not returned to my account.I've spoken to a consultant who couldn't provide a resolution or due no manger I'm concerned about the lack of accountability , consultant working with out supervisor I want money immediately. REF ***4
Helpful (0)
Replies (6)0
Replies (6)
Discovery Bank's replyOfficial
15 Apr 2025, 11:14Hi Wesley,
I am sorry to hear about your experience.
Please provide me with the below information so that I may dispute the transaction for you.
Transaction date:
Amount:
Kind regards,
Nosisa
I am sorry to hear about your experience.
Please provide me with the below information so that I may dispute the transaction for you.
Transaction date:
Amount:
Kind regards,
Nosisa
Discovery Bank's reply15 Apr 2025, 11:14
Official
Hi Wesley,
I am sorry to hear about your experience.
Please provide me with the below information so that I may dispute the transaction for you.
Transaction date:
Amount:
Kind regards,
Nosisa
I am sorry to hear about your experience.
Please provide me with the below information so that I may dispute the transaction for you.
Transaction date:
Amount:
Kind regards,
Nosisa
wB
wesley B's updateReviewer Update
15 Apr 2025, 11:19April 13, 2025: The email provides clarity on the date , amount R400.00which is the only issue remaining. It also includes a reference number to facilitate any necessary follow-up. Let’s address this promptly
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wesley B's update15 Apr 2025, 11:19
Reviewer Update
April 13, 2025: The email provides clarity on the date , amount R400.00which is the only issue remaining. It also includes a reference number to facilitate any necessary follow-up. Let’s address this promptly
Discovery Bank's replyOfficial
15 Apr 2025, 11:19Hi Wesley
I see that a complaint has already been logged by our banker as well as a cash withdrawal dispute with reference ***0. Please expect communication from our dispute department via email to complete the dispute process.
Kind regards,
Nosisa
I see that a complaint has already been logged by our banker as well as a cash withdrawal dispute with reference ***0. Please expect communication from our dispute department via email to complete the dispute process.
Kind regards,
Nosisa
Discovery Bank's reply15 Apr 2025, 11:19
Official
Hi Wesley
I see that a complaint has already been logged by our banker as well as a cash withdrawal dispute with reference ***0. Please expect communication from our dispute department via email to complete the dispute process.
Kind regards,
Nosisa
I see that a complaint has already been logged by our banker as well as a cash withdrawal dispute with reference ***0. Please expect communication from our dispute department via email to complete the dispute process.
Kind regards,
Nosisa
wB
wesley B's updateReviewer Update
15 Apr 2025, 13:16I do not appreciate Discovery Bank's dishonesty. The only communication I received from you was the reference number. What are you referring to when you mention communication? This is unacceptable.
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wesley B's update15 Apr 2025, 13:16
Reviewer Update
I do not appreciate Discovery Bank's dishonesty. The only communication I received from you was the reference number. What are you referring to when you mention communication? This is unacceptable.
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wesley B's updateReviewer Update
15 Apr 2025, 14:28I strongly advise against using Discovery Bank due to their lack of integrity and poor customer service. I never received an email from them, yet I was contacted by an unprofessional manager who clearly lacks both honesty and competence. Discovery Bank withdrew money from my account without my authorization, and I still have not received those funds.
Now, I am told I must wait 10 days for my money to be returned—an unacceptable delay that highlights their indifference to their clients’ needs. This money could very well be the last I have for feeding my family. Are you suggesting my family must go without food for 10 days simply because your bank struggles to process a refund?
The attitude of the manager was wholly dismissive; they claimed that this was fair treatment, showing no empathy for my situation. How can this be deemed fair? It is deeply concerning that a financial institution would prioritize their own processes over the well-being of their clients.ow can this be deemed fair? It is deeply concerning that a financial institution would prioritize their own processes over the well-being of their clients.
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wesley B's update15 Apr 2025, 14:28
Reviewer Update
I strongly advise against using Discovery Bank due to their lack of integrity and poor customer service. I never received an email from them, yet I was contacted by an unprofessional manager who clearly lacks both honesty and competence. Discovery Bank withdrew money from my account without my authorization, and I still have not received those funds.
Now, I am told I must wait 10 days for my money to be returned—an unacceptable delay that highlights their indifference to their clients’ needs. This money could very well be the last I have for feeding my family. Are you suggesting my family must go without food for 10 days simply because your bank struggles to process a refund?
The attitude of the manager was wholly dismissive; they claimed that this was fair treatment, showing no empathy for my situation. How can this be deemed fair? It is deeply concerning that a financial institution would prioritize their own processes over the well-being of their clients.ow can this be deemed fair? It is deeply concerning that a financial institution would prioritize their own processes over the well-being of their clients.
wB
wesley B's updateReviewer Update
15 Apr 2025, 14:31and she said am lairing like i will ***** my own money , that why they need 10 days to check
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wesley B's update15 Apr 2025, 14:31
Reviewer Update
and she said am lairing like i will ***** my own money , that why they need 10 days to check