DO
Dene O
1 reviews | Active since Dec 2019
31 Mar 2026, 16:38
****mers
This bank cheats me out of my money time and time again
On 3 occasions I made payments and for some reason the accounts was invalid.Payments would go through as per normal and then people would call me to say they have not received money
When I contact discovery,they alway say it bounced back but there’s no proof at all.No notifications…same goes for random charges
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Discovery Bank's replyOfficial
31 Mar 2026, 16:54Hi Dene,
I’m really sorry to hear about the experience you’ve had. I completely understand how frustrating and concerning it must be to deal with payments not going through and unexplained charges. This is definitely not the experience we want for you.
Thank you for bringing it to our attention. I’d like to assist by reviewing the notes on the interactions you had with us in detail so I can understand exactly what happened and provide you with proper clarity. I’ll go through everything on our side and get back to you with feedback as soon as possible.
If there’s anything specific you’d like me to look into first, please feel free to let me know.
Kind regards,
Marusha
I’m really sorry to hear about the experience you’ve had. I completely understand how frustrating and concerning it must be to deal with payments not going through and unexplained charges. This is definitely not the experience we want for you.
Thank you for bringing it to our attention. I’d like to assist by reviewing the notes on the interactions you had with us in detail so I can understand exactly what happened and provide you with proper clarity. I’ll go through everything on our side and get back to you with feedback as soon as possible.
If there’s anything specific you’d like me to look into first, please feel free to let me know.
Kind regards,
Marusha
Discovery Bank's reply31 Mar 2026, 16:54
Official
Hi Dene,
I’m really sorry to hear about the experience you’ve had. I completely understand how frustrating and concerning it must be to deal with payments not going through and unexplained charges. This is definitely not the experience we want for you.
Thank you for bringing it to our attention. I’d like to assist by reviewing the notes on the interactions you had with us in detail so I can understand exactly what happened and provide you with proper clarity. I’ll go through everything on our side and get back to you with feedback as soon as possible.
If there’s anything specific you’d like me to look into first, please feel free to let me know.
Kind regards,
Marusha
I’m really sorry to hear about the experience you’ve had. I completely understand how frustrating and concerning it must be to deal with payments not going through and unexplained charges. This is definitely not the experience we want for you.
Thank you for bringing it to our attention. I’d like to assist by reviewing the notes on the interactions you had with us in detail so I can understand exactly what happened and provide you with proper clarity. I’ll go through everything on our side and get back to you with feedback as soon as possible.
If there’s anything specific you’d like me to look into first, please feel free to let me know.
Kind regards,
Marusha