CN
CHARL N
1 reviews | Active since Jun 2013
28 Jul 2015, 16:24
member card
To whom it may concern<br> <br> I have asked on two occasions now (a year apart) for a new member card as mine is shedding plastic like you can't believe,<br> <br> as I am sure you guys are aware that I can't use a card that is not showing any info, <br> <br> I hope I can get some service from the worst medical aid in South Africa, <br> <br> if I was not forced by my work to be with you I would change my membership yesterday<br> <br> Thanks <br>
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Discovery Bank's replyOfficial
29 Jul 2015, 11:41Hello CHARLNEL.,
Thank you for your comments and for bringing this matter to our attention.
As we discussed this morning, we will instruct our Health Team to contact you urgently and arrange delivery of your medical aid card as soon as possible.
We are extremely sorry for the delay in this matter.
Thank you for your kind understanding while we resolve your query.
Your reference number is - ***.
Regards,
Gregory Naidoo
Executive Relationship Manager (FAIS)
DiscoveryCard
Discovery Vitality
Fax: ***
Email: ***
URL: http://www.discovery.co.za
Thank you for your comments and for bringing this matter to our attention.
As we discussed this morning, we will instruct our Health Team to contact you urgently and arrange delivery of your medical aid card as soon as possible.
We are extremely sorry for the delay in this matter.
Thank you for your kind understanding while we resolve your query.
Your reference number is - ***.
Regards,
Gregory Naidoo
Executive Relationship Manager (FAIS)
DiscoveryCard
Discovery Vitality
Fax: ***
Email: ***
URL: http://www.discovery.co.za
Discovery Bank's reply29 Jul 2015, 11:41
Official
Hello CHARLNEL.,
Thank you for your comments and for bringing this matter to our attention.
As we discussed this morning, we will instruct our Health Team to contact you urgently and arrange delivery of your medical aid card as soon as possible.
We are extremely sorry for the delay in this matter.
Thank you for your kind understanding while we resolve your query.
Your reference number is - ***.
Regards,
Gregory Naidoo
Executive Relationship Manager (FAIS)
DiscoveryCard
Discovery Vitality
Fax: ***
Email: ***
URL: http://www.discovery.co.za
Thank you for your comments and for bringing this matter to our attention.
As we discussed this morning, we will instruct our Health Team to contact you urgently and arrange delivery of your medical aid card as soon as possible.
We are extremely sorry for the delay in this matter.
Thank you for your kind understanding while we resolve your query.
Your reference number is - ***.
Regards,
Gregory Naidoo
Executive Relationship Manager (FAIS)
DiscoveryCard
Discovery Vitality
Fax: ***
Email: ***
URL: http://www.discovery.co.za