KT
Keke T
1 reviews | Active since Aug 2015
01 Jul 2025, 08:51
****MED AGAIN
To be disappointed is another statement with Discovery Bank again... I had a transection going through my account of Netflix I did not subscribe with. Discovery used to have debit check authenticity if you have debit order under the account. But NO not anymore because *****ulent is becoming BIGGER and BIGGER at this bank. Or they are working with people inside the bank. I called to find out why am I getting notification of Netflix which I did not subscribe for, all to find out even last month there was debit order that went through but I did not receive the notification for last month, my concern with Discovery bank no longer care about peoples money anymore. Last month it was the R5000 that went out of my husband's account which we still waiting for that money till date. I was told that they will investigate with this reg. within 72 hrs why are you no longer ENFORCING DEBIT ORDER CHECK with the account holder??? I AM NOT HAPPY WITH THIS DISCOVERY BANK.
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Replies (3)0
Replies (3)
Discovery Bank's replyOfficial
01 Jul 2025, 09:17Hi Keke,
We do apologize that this has been your experience. Netflix is a monthly subscription and not a debit order. In this case any monthly subscriptions are set up by the account holder using their card details and not the account number. Please verify with Netflix or log in to your Netflix profile to remove the card details that are present.
We are not able to remove any details from the site of the merchant or cancel this subscription, we can assist to dispute this transaction if you are unsuccessful with Netflix to have a refund processed.
Discovery Bank works independently from collection services like DebiCheck. DebiCheck is not a compulsory payment stream for the banks in South Africa. However, we are aware that some financial institutions have credit policies that dictate the use of these specific collection services, based on their risk management.
We are exploring the options of using DebiCheck, and we will keep our customers updated.
Kind regards
Tyrone
We do apologize that this has been your experience. Netflix is a monthly subscription and not a debit order. In this case any monthly subscriptions are set up by the account holder using their card details and not the account number. Please verify with Netflix or log in to your Netflix profile to remove the card details that are present.
We are not able to remove any details from the site of the merchant or cancel this subscription, we can assist to dispute this transaction if you are unsuccessful with Netflix to have a refund processed.
Discovery Bank works independently from collection services like DebiCheck. DebiCheck is not a compulsory payment stream for the banks in South Africa. However, we are aware that some financial institutions have credit policies that dictate the use of these specific collection services, based on their risk management.
We are exploring the options of using DebiCheck, and we will keep our customers updated.
Kind regards
Tyrone
Discovery Bank's reply01 Jul 2025, 09:17
Official
Hi Keke,
We do apologize that this has been your experience. Netflix is a monthly subscription and not a debit order. In this case any monthly subscriptions are set up by the account holder using their card details and not the account number. Please verify with Netflix or log in to your Netflix profile to remove the card details that are present.
We are not able to remove any details from the site of the merchant or cancel this subscription, we can assist to dispute this transaction if you are unsuccessful with Netflix to have a refund processed.
Discovery Bank works independently from collection services like DebiCheck. DebiCheck is not a compulsory payment stream for the banks in South Africa. However, we are aware that some financial institutions have credit policies that dictate the use of these specific collection services, based on their risk management.
We are exploring the options of using DebiCheck, and we will keep our customers updated.
Kind regards
Tyrone
We do apologize that this has been your experience. Netflix is a monthly subscription and not a debit order. In this case any monthly subscriptions are set up by the account holder using their card details and not the account number. Please verify with Netflix or log in to your Netflix profile to remove the card details that are present.
We are not able to remove any details from the site of the merchant or cancel this subscription, we can assist to dispute this transaction if you are unsuccessful with Netflix to have a refund processed.
Discovery Bank works independently from collection services like DebiCheck. DebiCheck is not a compulsory payment stream for the banks in South Africa. However, we are aware that some financial institutions have credit policies that dictate the use of these specific collection services, based on their risk management.
We are exploring the options of using DebiCheck, and we will keep our customers updated.
Kind regards
Tyrone
KT
Keke T's updateReviewer Update
01 Jul 2025, 10:01Hi Tyrone,
I did not subscribe with Netflix NEVER. You telling me that you cannot remove debit order from my account even I dispute the account that I did not subscribe with Netflix? So if your ***** dept.. say they will investigate what is going to be investigated if you are telling that I must contact Netflix on my end? Discovery Bank no longer uphold the standard of trust to peoples account and their money this BAD REVIEWS YOU GETTING DAILY OF PEOPLE GETTING THEIR MONEY OUT THEIR ACCOUNT . REALLY SHOWS THAT ARE PEOPLE WITHIN YOUR ORGANISATION WORKING HAND IN HAND WITH THE CULPRIT WHO STILL PEOPLES HARD WORKING MONEY, THEN WILL GET ANSWERS THAT YOU WILL INVESTIGATE THE MATTER BUT WITH NO HELP.
I did not subscribe with Netflix NEVER. You telling me that you cannot remove debit order from my account even I dispute the account that I did not subscribe with Netflix? So if your ***** dept.. say they will investigate what is going to be investigated if you are telling that I must contact Netflix on my end? Discovery Bank no longer uphold the standard of trust to peoples account and their money this BAD REVIEWS YOU GETTING DAILY OF PEOPLE GETTING THEIR MONEY OUT THEIR ACCOUNT . REALLY SHOWS THAT ARE PEOPLE WITHIN YOUR ORGANISATION WORKING HAND IN HAND WITH THE CULPRIT WHO STILL PEOPLES HARD WORKING MONEY, THEN WILL GET ANSWERS THAT YOU WILL INVESTIGATE THE MATTER BUT WITH NO HELP.
KT
Keke T's update01 Jul 2025, 10:01
Reviewer Update
Hi Tyrone,
I did not subscribe with Netflix NEVER. You telling me that you cannot remove debit order from my account even I dispute the account that I did not subscribe with Netflix? So if your ***** dept.. say they will investigate what is going to be investigated if you are telling that I must contact Netflix on my end? Discovery Bank no longer uphold the standard of trust to peoples account and their money this BAD REVIEWS YOU GETTING DAILY OF PEOPLE GETTING THEIR MONEY OUT THEIR ACCOUNT . REALLY SHOWS THAT ARE PEOPLE WITHIN YOUR ORGANISATION WORKING HAND IN HAND WITH THE CULPRIT WHO STILL PEOPLES HARD WORKING MONEY, THEN WILL GET ANSWERS THAT YOU WILL INVESTIGATE THE MATTER BUT WITH NO HELP.
I did not subscribe with Netflix NEVER. You telling me that you cannot remove debit order from my account even I dispute the account that I did not subscribe with Netflix? So if your ***** dept.. say they will investigate what is going to be investigated if you are telling that I must contact Netflix on my end? Discovery Bank no longer uphold the standard of trust to peoples account and their money this BAD REVIEWS YOU GETTING DAILY OF PEOPLE GETTING THEIR MONEY OUT THEIR ACCOUNT . REALLY SHOWS THAT ARE PEOPLE WITHIN YOUR ORGANISATION WORKING HAND IN HAND WITH THE CULPRIT WHO STILL PEOPLES HARD WORKING MONEY, THEN WILL GET ANSWERS THAT YOU WILL INVESTIGATE THE MATTER BUT WITH NO HELP.
KT
Keke T's updateReviewer Update
02 Jul 2025, 13:00@Discovery Bank
Thank you for the refund for the Netflix subscription. I hope this will be the last time I write a review. Much appreciate
Thank you for the refund for the Netflix subscription. I hope this will be the last time I write a review. Much appreciate
KT
Keke T's update02 Jul 2025, 13:00
Reviewer Update
@Discovery Bank
Thank you for the refund for the Netflix subscription. I hope this will be the last time I write a review. Much appreciate
Thank you for the refund for the Netflix subscription. I hope this will be the last time I write a review. Much appreciate