CK
Calvin K

1 reviews | Active since Jun 2020

24 Dec 2021, 16:44

May Discovery Bank crash and burn in 2022

It is with great sadness that I write this review on this Christmas Eve, but after seeing Discovery Bank plummeting in ratings, I unfortunately must also have my say before deleting the app, closing my accounts and kindly sending my lawyer to tell them to remove my personal information with immediate effect. I have app**** for a credit facility in 19-voertsek (I think it was 2019/20) but it has been a while back. The details that I've app**** with is not even relevant anymore as I don't work for the same company or anything. They never provided feedback on the credit application, however, the "Credit review in progress" notification has been sitting at the top of my app for a good few years running. I have phoned possibly 15, 20, 25 times? Every time I ask to have the application closed and the notification removed, but I get routed to their ***** department, who then has a different story every single time. You do realise your calls are all recorded and I am now going to insist on you making all mine available to me, right? Then senior counsel is going to listen to your agents blatantly lying to me, deceiving me, making me look like a fool, when you're trying to hide your ridiculous suspicion that I somehow committed ***** (f*** knows how why where and when, but anyway) then we will collate the lies, draw up the High Court application and hopefully get someone from Discovery Bank in the benches for being dishonest, making false claims, defamation, and so forth. I'm not the legal expert but I have consulted legal counsel and they have advised that I most definitely have a solid damages claim against Discovery Bank, as they specialize in the law of delict. After giving them an account of the previous 2 years worth if ill treatment by Discovery Bank, the lies by omission, the harassment and unfair treatment via email, and even telling me "well someone has to go to prison" when they investigated ***** on my partner's account and insinuated I was the guilty party because they are incapable of drawing obvious conclusions. (I mean honestly, ***? how do you say that to a client!?) - So this is what it has come to, I just wanted to make the public aware of how quickly Discovery as a group of companies and their bank following suit now, will ********ize an individual and make them suffer the psychological torture for years to come. I definitely think Bank Zero is but the next best option or something less trite than Discovery's disgusting treatment of their clients. I wouldn't advise anyone to do so, neither would I do it myself, but if I could see your pretty new glass house from where you throw your stones in Sandton CBD crumble, fall and go up in flames, I will be the most satisfied ex-customer you have ever witnessed. Discovery does not deserve the success they have achieved, because their clients are worthless to them, its all about the client's ability to fork out and pay up that makes them sneer. You people disgust me.

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Replies (6)
Discovery Bank
Discovery Bank's reply24 Dec 2021, 20:15
Official
Hi Calvin 

Thanks for reaching out to us. 

Please private message me your ID number and I will be happy to investigate this matter for you. 

Regards 
Girshwin 
CK
Calvin K's update12 Jan 2022, 12:53
Reviewer Update
Just as an update to those that read this review. Discovery asked for my ID and name in private, but since the 4th of January there hasn’t been a word of response of any kind. It has been a while and no response is forthcoming. Just like the rest of them, even their complaints line is silenced by whatever they believe is the horrible thing that is the problem with my accounts.
Discovery Bank
Discovery Bank's reply20 Jan 2022, 10:53
Official
Hi Gavin 

So sorry for the delayed respone. 

Please could you confirm which cellphone device you used to apply for a credit facility. We will have our team remove this application as soon as possible. 

Regards 
Girshwin 
CK
Calvin K's update29 Jan 2022, 15:24
Reviewer Update
I was assured that the problem would be corrected within 48 hours, by the complaints agent dealing with me in private, on the 24th of January @ 11:15AM (give or take a few minutes)

I’m not sure it I have lost time or something bizarre happened, but the credit application is STILL open and it is STILL showing up on my app. Can someone just correct me if I’m wrong but today is the 29th of January, of the same year the reply was provided, so… 24,48,72,96,120, erm, ya and another few hours and some minutes later - (I really won’t waste my time going into unnecessary detail which could just aid this place to make further excuses) and yet the issue persists with absolutely no feedback.

To be safe, I’m on my way to the SAPS to open a case of impersonation as I did not request this **** in the first place and secondly I have not asked to be irritated, accused and annoyed for the foreseeable future due to this.

Can any other readers now appreciate why I prayed that this place just goes up in flames? It’s ludicrous man, what type of customer complaint resolution is this? Unless it’s April and I am mistakenly taking ****t too seriously?!
Discovery Bank
Discovery Bank's reply08 Feb 2022, 17:19
Official
Hi Calvin 

Please do forgive my late response. 

There seems to be a technical error on your account which our team is investigating. 

I do apologise for the inconvenience caused to you. 

Regards 
Girshwin


CK
Calvin K's update13 Oct 2024, 21:31
Reviewer Update
It’s 2024 and Discovery has resorted to termination of my banking relationship with them and didn’t even give me a good reason. They are reprehensible disgusting vile creatures and they deserve to crash and burn. If I could help it, I would have blown up their shiny erection in Sandton Central, hopefully at peak time when I can take down most of their senior workforce too. One little bomb and these awful ********* and disgusting people will suffer and die. I should find out who on the black market will bomb a building for a million bucks?