GG
Glenn G

1 reviews | Active since Feb 2022

05 Aug 2025, 09:47

********* Marketing = Withholding my funds AGAIN!! USD account means nothing

Since January 2023 I've been running a USD account with Discovery Bank as I work remotely for the USA, and specifically went with the account as it was advertised to be a "live account"

I've never experienced problems with the account and always attained my money in a timely manner.

Of late and in particular the last two months has just been absolute drama with Discovery Bank and this apparent live account where my funds and salary is withheld and I need to sit on the phone to try and get access to my account and my salary.

So it's apparent that the said account isn't live and that you'll struggle to get your salary.

So going forward I'll change all my creditors contact details to that of Discovery Bank who sits and withholds my due and entitled funds I've worked for to claim from them.

Additionally I'm now also logging complaints with the respective Ombudsman regarding this as it's frankly misleading advertising to say the account is a live transactional account yet funds are withheld.

Ill also be moving all my accounts from Discovery to FNB now as this has become enough.

Discovery doesn't pay the late fees I need to pay for debit orders bouncing.

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Replies (3)
Discovery Bank
Discovery Bank's reply05 Aug 2025, 10:07
Official
Hi Glenn

We apologize for the experience that you have had with us.

We are looking into this for you, and will get back to you.

Kind regards,
Mpho.
GG
Glenn G's update05 Aug 2025, 10:09
Reviewer Update
Not interested in your copy paste responses and apologies.

I've logged my complaints with the NFO and NCC for false and misleading advertising.

It's evident Discovery Bank couldn't care about a consumer - My creditors has also been advised to call discovery bank for payments and not me.


Discovery Bank
Discovery Bank's reply06 Aug 2025, 14:38
Official
Hi Glenn

I see a complaint has been logged regarding this issue with our Complaints team, one of our Executive Relationship Managers will reach out to you.

Kind regards,
Mpho.