Managers to responding to requests to call back customers

I've been with Discovery Bank for three years, and honestly, the service has been terrible!

I called to talk to a manager, but apparently, that's not allowed, or they just weren't around. Despite several requests from the staff to have someone reach out to me, I never get a call back, which is pretty typical.

But when I asked to close my accounts, they were quick to transfer me in just two seconds. Interesting, right? What does that say about Discovery Bank?