Making us pay more to get what we got two years ago on Vitality and then deal with your *********** service

I have been trying to get a credit card from you and have been pushed from pillar to post. You wnt me to bank with you but you won't even offer me what I have currently elsewhere and other banks will give me. Your online application system is up to maggets and the whole experience has been terrible. See as I no longer need to be on your medical aid I will be taking that elsewhere as I am being held to ransom to get the discounts I use to get by just being on Vitality, I now have to pay more to join your bank to still get those and then you still want me to be happy with your shocking service. If you are going to get someone to call me don't bother unless it is a manager with the power to make proper decisions not your Call Centre people who cannot do anything.