NP
Nomakhepu P

1 reviews | Active since Dec 2020

11 Jul 2021, 08:46

Maintenance issues means one can’t access funds!!!!

I am trying to access my banking app for I can transfer funds into an account For which I have a card but the app is under maintenance and there’s nothing I can do. I called the banking hotline and they say then can’t help me. I simply have to wait. So while the app is being maintained by life basically needs to be put on hold because I can’t access my own money. ??? Discovery didn’t even send a message the bank before to warn us of this maintenance schedule! Really disappointed to say the least. I will be closing and moving accounts from this bank. There’s a lot discovery as a whole they can learn concerning customer service as a whole from the bank right through to the medical aid! Years ago Discovery used to be the best but now they are the absolute worst. I regret even trying to give this bank a chance! What a epic fail!!!!!!

Angry and frustrated.

0
Replies (1)
Discovery Bank
Discovery Bank's reply12 Jul 2021, 15:43
Official
 Hi Nomakhepu  Thank you for bringing this query to our attention. We have attempted to contact you but your number was not available.  We apologise for the inconvenience caused. The app’s functionality has been restored. Please ensure that your Discovery Bank app is on the latest version and try to access your profile again.  Please reach out to us again or alternatively contact our bankers on ***, and we will assist.  Regards Thuli