1 reviews | Active since Dec 2016
Lost my confidential information
<p>I app**** for a Discovery Card. When the couriers delivered the card I gave the required documentation to them as requested by Discovery Card. A month later and my Card is still blocked because they can't FICA it without the documentation that was given to them. Seems like they have lost my confidential documentation. Serious breach of confidentiallity. I'm still without a useable card and they can't seem to sort out their problem.</p>
Hello Rhoderic
Thank you for your comments and for bringing this matter to our attention.
We understand that our manager (Neo) was in contact with you today to discuss this matter and provide feedback to you.
We sincerely apologise for any inconvenience caused.
Your reference number is – ***.
Regards,
DiscoveryCard Team
Hello Rhoderic
Thank you for your comments and for bringing this matter to our attention.
We understand that our manager (Neo) was in contact with you today to discuss this matter and provide feedback to you.
We sincerely apologise for any inconvenience caused.
Your reference number is – ***.
Regards,
DiscoveryCard Team
Just when I thought that this issue has been resolved I get an sms from FNB stating that my credit card will be suspended on 28/12 unless I supply proof of address and copy of ID. Seems like this nightmare is about to start all over again! Can someone at Discovery Card / FNB Card please sort this out once and for all. I'm really getting super annoyed by this terrible service.
Just when I thought that this issue has been resolved I get an sms from FNB stating that my credit card will be suspended on 28/12 unless I supply proof of address and copy of ID. Seems like this nightmare is about to start all over again! Can someone at Discovery Card / FNB Card please sort this out once and for all. I'm really getting super annoyed by this terrible service.