1 reviews | Active since Jan 2016
Lost Money and no feedback
In December 2021 a large sum of money was sent from Absa Mauritius to my Discovery Bank account. After 10 working days and no money appearing in my account, I started querying with the bank. I was informed that Discovery Bank can't accept international payments yet and the money should be returned to the sending bank in 5-10 working days. Week after week I followed up with the bank to get feedback on why the money has not been returned to the sending bank. I had to eventually get the Swift Copy from the sending bank which was a lot of fun (language barriers and timezone differences). I have even gone as far as getting the sending bank trace the transaction. Discovery claims it never reached them at all and the sending bank in their investigation found it did in fact reach Discovery Bank. Absa has also tried multiple times to contact Discovery Bank to get this issue resolved without success. It has now been 3 months and 3 days since payment was made and the money is "missing". It's impossible to believe that in this day and age money can just be missing.
Also there is zero communication from Discovery, If I don't call the call center (massive schlep) I get no feedback.
I will post this every day until my money has either been paid back to the sender or into my account. This is hugely disappointing from a bank that is supposed to be the bank of the future.
We acknowledge your post on all social media platform. Reason why you have not received any feedback from Discovery is because funds never reached Discovery Bank we have checked on international return funds and nothing reflects, remember Discovery Bank didn't have forex accounts when your payment was done and not live please ask check your query with receiving bank to confirm returning of funds. We are unable to assist you any further as funds never reached our Bank account.
Regards,
Lebohang
We acknowledge your post on all social media platform. Reason why you have not received any feedback from Discovery is because funds never reached Discovery Bank we have checked on international return funds and nothing reflects, remember Discovery Bank didn't have forex accounts when your payment was done and not live please ask check your query with receiving bank to confirm returning of funds. We are unable to assist you any further as funds never reached our Bank account.
Regards,
Lebohang
