Lost card = lost respect for client

I reported my Discovery Credit Card lost and was greeted with such indignant attitude and lack of support by the lost card department that I wished I recorded to "obviously too busy to help" agent and added the audio to this complaint. They couldn't even confirm what my last transaction was so I could escalate to the ***** department if need be. I am less and less shocked by the poor quality and deterioration of people in call centres. If you don't like your job, please move on and give the space to someone who knows what the unemployment line feels like. eish eish eish