Losing faith in Discovery Bank

Hi Discovery bank,

I'm keeping this short and to the point because I'm starting to lose my faith in the Discovery Banking platform.

I like to list the following:

1. I've sent you an mail about a week ago asking for assistance on a family member's behalf that's trying to create an account and wasn't able to, I never got a reply!

2. I've struggled months ago with Discovery on the phone, Advising them that I am unable to access my bank account through the discovery banking app, I can only access it through the main discovery app which in my opinion is less secure and just the incorrect way of doing it. I even went as far as factory reseting my phone and re-doanloading all my app but still nothing. If I open the banking app I go the the screen where one applies for a new account.

3. I tried to log into my Discovery banking and got the attached message, "Could not retrieve information. Please try again later" I mean *** !!??

What is going on with Discovery bank! I think it's terrible that you market Discovery Bank as such an amazing platform and then your users / clients need to deal with this kind of issues. People need to know what they getting them selves into.

The other concern is that where is your social media support platforms where people can lodge complaints, why are you not transparent with the issues you are facing and when your clients can expect these solutions and improvements to take place on your new banking platform i.e New account backlogs, CC payment issues, account closure delays etc. etc. etc. Thank goodness I never moved all my things from my other bank to Discovery Bank.

I must admit, Discovery has an amazing reward program and hands down the best in South Africa and I understand that it's new and all but it seems like Discovery has lost their touch in making their clients needs and issues personal. You can not offer the citizens of South Africa to place our trust in you with our health, safety and now our finances all things very sensitive to us and not expect us to want exceptional service in return!!

Regards