Login access denied to my Discovery account

Item: Discovery Bank
Rating: 1
Author: Leon C

I am a DEAF !! Customer suppose to use the app.Tgey discriminate against DEAF!!! Customers because they have not updated their systems to accommodate us according to the Human Rights acts.They continuously insist I phone their number because I am and have been denied access to login to my account since my phones were ****** with my old phone numbers and email that were linked to my account.Why do they treat DEAF!!! Senior customers in such a disgusting,degraded manner?

Helpful (0)

Replies (4)

Leon C's updateReviewer Update

09 Feb 2024, 07:31

Leon C's update09 Feb 2024, 07:31

Reviewer Update

Discovery Bank's replyOfficial

19 Feb 2024, 10:52

Hi Leon

We are sorry for the delayed response.

Our systems show that you query has been addressed by our complaints team. Do you have access to the Discovery Bank now?

Regards
Girshwin

Discovery Bank's reply19 Feb 2024, 10:52

Official

Hi Leon

We are sorry for the delayed response.

Our systems show that you query has been addressed by our complaints team. Do you have access to the Discovery Bank now?

Regards
Girshwin

Leon C's updateReviewer Update

19 Feb 2024, 19:59

Dear Girshwin thankyou so much for your reply .It is a beginning.I was very well treated now and have access to my account,I commend Discovery .Yet their are also other vital legal matters needed to be rectified.

Leon C's update19 Feb 2024, 19:59

Reviewer Update

Discovery Bank's replyOfficial

11 Mar 2024, 10:33

Hi Leon

Please do let me know if there anything else I can assist you with.

Regards
Girshwin

Discovery Bank's reply11 Mar 2024, 10:33

Official

Hi Leon

Please do let me know if there anything else I can assist you with.

Regards
Girshwin