Locked account

My wife opened a discovery account which we both use for our business. The account has been locked for the past 7 days and whenever we call we’re told to wait for 12 hours it will be resolved. We’ve been calling everyday for the past week even today in the morning and called and were told to wait till 14:00. Now that affected our business because we haven’t been able to make any purchases because our funds are locked with no explanation given to us. So is that how account issues are resolved by lying to your customers and not attending their issues and concerns?