Lock account for no reason

Item: Discovery Bank
Rating: 1
Author: Avukonke N

My account was blocked for no reason and after contacting them they say that they are not sure the reason and my investigator will get in contact with me after 3-5 business days! How do you expect us to survive for 3-5 business days with all our funds locked?

Helpful (0)

Replies (3)

Discovery Bank's replyOfficial

18 Aug 2023, 10:29

Hi Avukonke

Thank you for reaching out to us.

I am sorry for the inconvenience caused. I am urgently looking into your query and I will give you feedback.

Kind regards,
Tsholofelo

Discovery Bank's reply18 Aug 2023, 10:29

Official

Hi Avukonke

Thank you for reaching out to us.

I am sorry for the inconvenience caused. I am urgently looking into your query and I will give you feedback.

Kind regards,
Tsholofelo

Avukonke N's updateReviewer Update

21 Aug 2023, 11:09

Discovery investigator has still not contacted me and my account is still blocked. Very poor service from Discovery

Avukonke N's update21 Aug 2023, 11:09

Reviewer Update

Discovery investigator has still not contacted me and my account is still blocked. Very poor service from Discovery

Discovery Bank's replyOfficial

22 Aug 2023, 07:40

Hi Avukonke

We do apologize for the experience you've had with us.
You case is still ongoing and once investigation is completed. They team will contact you with feedback.

RegardsTsholofelo

Discovery Bank's reply22 Aug 2023, 07:40

Official

Hi Avukonke

We do apologize for the experience you've had with us.
You case is still ongoing and once investigation is completed. They team will contact you with feedback.

RegardsTsholofelo