Literally the worst service to close a transactional account

A timeline: On 26 April I called Discovery's customer care line to cancel my Cheque account (I have the Black Suite - Cheque and Credit accounts). I was told that the Cheque account would be closed. On 3 May (one week later) I get an email from accountclosure@discovery (Brandon Soorylall) sending me a settlement letter for my Credit account. I responded on the same day to tell him that it is my Cheque account which must be closed and there had obviously been an error on Discovery's side. On 8 May (5 days later) I get an email from Brandon Soorylall saying that he understands that it is my transactional account which must be closed and that he will be in contact regarding the closure of my transactional account. On 22 May I followed up. On 9 June I followed up yet again. It has been 48 days since my initial request to close the Cheque account. During this period you deducted fees from my Credit account twice - On 8 May you deducted R65 for the Vitality Money Premium, R365 for the Monthly Account fee and R69 for the Credit Service fee. On 8 June you deducted the same amounts.

1. This is absolutely unacceptable. Your service for a black card holder is non-existent - is it because I am closing my Cheque account that the service is this bad? It worries me further because I am actually (i) a Vitality customer; (ii) a Credit Card customer; (iii) on a medical aid administered by Discovery; and (iv) a Group Life customer. Can you explain why my requests are being ignored? 2. All fees deducted from my Credit account must be reversed and pro-rated until 26 April (ie. fees for the Banking Suite must be calculated and deducted from billing period 8 April to 26 April). The rest of the fees you deducted from my account against my consent, must be reversed. 3. This must all be sorted out by Thursday, 15 June 2023 - see how kind I am to give EVEN MORE TIME to figure this mess out.