JvdS
Johan van der Spuy
1 reviews | Active since Feb 2014
04 Aug 2025, 15:38
Lies , lies , lies
So does it really take this long to investigate as to what happened with my wife’s application for a credit card. Like Bob Marley Saïd “ You can fool some people sometime , but you can’t fool all the people all the time “
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Replies (3)0
Replies (3)
Discovery Bank's replyOfficial
04 Aug 2025, 16:25Hi Johan,
I understand the frustration and inconvenience this may have caused, and I sincerely apologize.
I’ve noted that a complaint case was previously logged and resolved with your wife, Tania-Mathilda. However, I have escalated the complaint and are in communication with the Complaints Team to explore how best we can resolve your wife's query.
Please rest assured that I am treating this matter with the urgency it deserves, in close collaboration with the relevant teams.
Kind Regards,
Onthatile
I understand the frustration and inconvenience this may have caused, and I sincerely apologize.
I’ve noted that a complaint case was previously logged and resolved with your wife, Tania-Mathilda. However, I have escalated the complaint and are in communication with the Complaints Team to explore how best we can resolve your wife's query.
Please rest assured that I am treating this matter with the urgency it deserves, in close collaboration with the relevant teams.
Kind Regards,
Onthatile
Discovery Bank's reply04 Aug 2025, 16:25
Official
Hi Johan,
I understand the frustration and inconvenience this may have caused, and I sincerely apologize.
I’ve noted that a complaint case was previously logged and resolved with your wife, Tania-Mathilda. However, I have escalated the complaint and are in communication with the Complaints Team to explore how best we can resolve your wife's query.
Please rest assured that I am treating this matter with the urgency it deserves, in close collaboration with the relevant teams.
Kind Regards,
Onthatile
I understand the frustration and inconvenience this may have caused, and I sincerely apologize.
I’ve noted that a complaint case was previously logged and resolved with your wife, Tania-Mathilda. However, I have escalated the complaint and are in communication with the Complaints Team to explore how best we can resolve your wife's query.
Please rest assured that I am treating this matter with the urgency it deserves, in close collaboration with the relevant teams.
Kind Regards,
Onthatile
JvdS
Johan van der Spuy's updateReviewer Update
04 Aug 2025, 16:36Please note that the issue was never resolved , as The complaints dept just closed the case and said resolved , as she was according to them not replying to their mails , which was a blatant lie.
Let me ask you one simple question. Not everybody in South Africa has a valid passport and or a drivers licence . So due to her not having either of these it means that they cannot verify her for Fica. She has submitted her brand spanking new ID card , which she just got , because on her first application , you told her that you do not accept the green old ID book. Can you now understand the frustration that she is going through. She is pre approved for the credit card , but it just looks as if Discovery is not really looking for new business .
Let me ask you one simple question. Not everybody in South Africa has a valid passport and or a drivers licence . So due to her not having either of these it means that they cannot verify her for Fica. She has submitted her brand spanking new ID card , which she just got , because on her first application , you told her that you do not accept the green old ID book. Can you now understand the frustration that she is going through. She is pre approved for the credit card , but it just looks as if Discovery is not really looking for new business .
JvdS
Johan van der Spuy's update04 Aug 2025, 16:36
Reviewer Update
Please note that the issue was never resolved , as The complaints dept just closed the case and said resolved , as she was according to them not replying to their mails , which was a blatant lie.
Let me ask you one simple question. Not everybody in South Africa has a valid passport and or a drivers licence . So due to her not having either of these it means that they cannot verify her for Fica. She has submitted her brand spanking new ID card , which she just got , because on her first application , you told her that you do not accept the green old ID book. Can you now understand the frustration that she is going through. She is pre approved for the credit card , but it just looks as if Discovery is not really looking for new business .
Let me ask you one simple question. Not everybody in South Africa has a valid passport and or a drivers licence . So due to her not having either of these it means that they cannot verify her for Fica. She has submitted her brand spanking new ID card , which she just got , because on her first application , you told her that you do not accept the green old ID book. Can you now understand the frustration that she is going through. She is pre approved for the credit card , but it just looks as if Discovery is not really looking for new business .
Discovery Bank's replyOfficial
08 Aug 2025, 07:11Hi Johan,
I acknowledge the frustration this situation may have caused.
As advised, the query has been escalated to the Complaints Team for further assistance. Please note that there were attempts made over the past few days to contact your wife in order to update her details via OTP verification, but the bank was unable to reach her.
Kindly confirm a suitable time for us to contact your wife so we can assist further.
Best regards,
Onthatile
I acknowledge the frustration this situation may have caused.
As advised, the query has been escalated to the Complaints Team for further assistance. Please note that there were attempts made over the past few days to contact your wife in order to update her details via OTP verification, but the bank was unable to reach her.
Kindly confirm a suitable time for us to contact your wife so we can assist further.
Best regards,
Onthatile
Discovery Bank's reply08 Aug 2025, 07:11
Official
Hi Johan,
I acknowledge the frustration this situation may have caused.
As advised, the query has been escalated to the Complaints Team for further assistance. Please note that there were attempts made over the past few days to contact your wife in order to update her details via OTP verification, but the bank was unable to reach her.
Kindly confirm a suitable time for us to contact your wife so we can assist further.
Best regards,
Onthatile
I acknowledge the frustration this situation may have caused.
As advised, the query has been escalated to the Complaints Team for further assistance. Please note that there were attempts made over the past few days to contact your wife in order to update her details via OTP verification, but the bank was unable to reach her.
Kindly confirm a suitable time for us to contact your wife so we can assist further.
Best regards,
Onthatile