Left out of pocket by Discovery

I opened my bank account for the benefit of Vitality . However the lack of customer service from Vitality has been very disappointing so I will not be switching my home loan or taking up further banking products . It’s clear Discovery being a large corporate cares little about customer satisfaction. It’s been weeks of emailing and no response from Vitality Refunds .

I am extremely disappointed with how my Safair refund has been handled through Discovery Vitality.

According to Safair, the refund amounts due to me were:

* R1,469.63 * R1,317.12

The original ticket amounts paid were:

* R2,398.00 * R2,174.00

However, I only received refunds of:

* R458.00 * R293.00

Despite querying this matter, I still have not received a proper explanation or detailed breakdown showing how these refund amounts were calculated. My emails get ignored

I would like Discovery/Vitality to explain:

* Why the refunded amounts are substantially lower than the airline refund values * Whether any fees, commissions, penalties, or discounts were deducted and what right do you have to do that ? * Why customers are left financially prejudiced after accepting refunds instead of vouchers

At this stage, I feel that the process has lacked transparency and fairness, and I request urgent intervention from a senior consultant to resolve this matter.