Left in the DARK!!!!!!!!!!!!!!!!!!!!!!!

Its still a struggle to get any responses from the ***** team at Discovery bank, even when you try following up using your ref # on email, they will still ignore it as is. I have been now left with no access to my account for 5 days now with no explanation except the fact that my card is blocked. I don't know if i will receive another card, i dont know when? i have no money to buy necessities or travel to work or take the kids to school but this means nothing to my all so trusted bank right?. I have sent emails begging for at least a response at the most so i keep having hope that this will be fixed but no, the bank feels it ok to just leave me hanging and say they are still investigating. Being without cash for 5 days??? come on guys don't do this to me really. What do i have to do now to get help what please tell me and i will do it, i need my money please HELP me