Lazy Banking staff...
My apologies, but I can’t help laughing at you guys…. My credit card application got decline due to outstanding documents on the 16th after I called and confirmed on the 15th that all documents was received. You need to check your staff working from home… I think they are lazy and sending bogus decline letters to potential clients……
Helpful (0)
Replies (4)0
Replies (4)'s updateReviewer Update
21 Oct 2021, 11:47They don't even respond....what a joke....
's update21 Oct 2021, 11:47
Reviewer Update
They don't even respond....what a joke....
Discovery Bank's replyOfficial
21 Oct 2021, 16:57Hi, Freddie
We sincerely apologize for your recent experience with Discovery Bank, and hope that you can grant us the opportunity to prove that there are better experiences to be had with us. Your query is with our credit team for further investigation.
Regards,
Lebohang
We sincerely apologize for your recent experience with Discovery Bank, and hope that you can grant us the opportunity to prove that there are better experiences to be had with us. Your query is with our credit team for further investigation.
Regards,
Lebohang
Discovery Bank's reply21 Oct 2021, 16:57
Official
Hi, Freddie
We sincerely apologize for your recent experience with Discovery Bank, and hope that you can grant us the opportunity to prove that there are better experiences to be had with us. Your query is with our credit team for further investigation.
Regards,
Lebohang
We sincerely apologize for your recent experience with Discovery Bank, and hope that you can grant us the opportunity to prove that there are better experiences to be had with us. Your query is with our credit team for further investigation.
Regards,
Lebohang
's updateReviewer Update
21 Oct 2021, 18:04The problem is Discovery uses Experian Credit Bureau to do credit checks. We all know Experian suffered a major Data Breach. Now all consumer profiles is flagged as potential ***** with Discovery.... Discovery picked up on this and now asking me to get SAFPS letter.... Why must I get this if Experian stuffed up on their cyber security? I also see another client of yours complaining here with same issue..... Well ABSA approved my vehicle finance today..... And what a great feeling to tell your short-term incurrence people "who phoned today" what they can do with that policy...
's update21 Oct 2021, 18:04
Reviewer Update
The problem is Discovery uses Experian Credit Bureau to do credit checks. We all know Experian suffered a major Data Breach. Now all consumer profiles is flagged as potential ***** with Discovery.... Discovery picked up on this and now asking me to get SAFPS letter.... Why must I get this if Experian stuffed up on their cyber security? I also see another client of yours complaining here with same issue..... Well ABSA approved my vehicle finance today..... And what a great feeling to tell your short-term incurrence people "who phoned today" what they can do with that policy...
Discovery Bank's replyOfficial
22 Oct 2021, 16:54Hi, Freddie
Thank you for bringing this to our attention. Our credit team will be in touch.
Regards,
Lebohang
Thank you for bringing this to our attention. Our credit team will be in touch.
Regards,
Lebohang
Discovery Bank's reply22 Oct 2021, 16:54
Official
Hi, Freddie
Thank you for bringing this to our attention. Our credit team will be in touch.
Regards,
Lebohang
Thank you for bringing this to our attention. Our credit team will be in touch.
Regards,
Lebohang