KL
Katlego L

1 reviews | Active since Jul 2019

12 Nov 2025, 22:42

Latoya's liessssssssss

I think going forward, one must rebuttably presume that everything that Discovery Bank says is not true until proven otherwise. At this point, to save yourself headache, just assume that whatever they tell you is incorrect until proven otherwise. This is what your Discovery Bank Chatbot says, " To close an account, please follow these steps:

- Log in to online.discovery.bank with your existing Discovery username and password. - Navigate to your account detail page and select the option to close your account. - Follow the prompts and accept the settlement quote. - If you have a credit balance, enter the details of a bank account in your name where the balance can be paid. - If you have a debit balance, you must settle the outstanding balance before closing the account. This must be done within the time specified in the settlement quote, or a new quote will be required.

The process will take 24 to 48 hours to complete once all conditions are met."

NONE OF IT IS TRUE. NONE.

0
Replies (2)
KL
Katlego L's update12 Nov 2025, 22:43
Reviewer Update
No such process exists on the online banking platform nor does it exist on the app
Discovery Bank
Discovery Bank's reply13 Nov 2025, 07:01
Official
Hi Katlego

I have sent you a DM regarding your query.

Regards,
Yuvna