1 reviews | Active since Jun 2016
Lack of web and app functionality
<p>I need to perform a simple transaction - change my contact details or even more basic, change a communication preference. Yet the app and website won't let me because I need to be sent an OTP; an OTP I can't receive because I am currently in Germany; and to change the OTP to be sent to a new number or my existing e-mail address (that has been my preferred communication choice with Discovery for over a decade), I need an OTP. What makes this particularly irksome is that I notified the card division of my travels.</p>
Dear shaunwewege
Thank you for your comments and for bringing this matter to our attention.
As per our telephonic conversation this afternoon.
We sincerely apologize for any inconvenience caused in this matter.
Thank you for your patience while we resolve this query.
Your reference number is – ***
Dear shaunwewege
Thank you for your comments and for bringing this matter to our attention.
As per our telephonic conversation this afternoon.
We sincerely apologize for any inconvenience caused in this matter.
Thank you for your patience while we resolve this query.
Your reference number is – ***