Lack of TCF and dishonest correspondence. You as consumer will pay for their mistakes

Horrible experience , staff errors and zero communication skill as false information was provided to me about my account closure which i requested on 10 September 2025 already it was on "hold" before closure but it was never closed as discussed . Never received a settlement letter as I was told i did by your consultant , and I also dont see how i must get a settlement letter if i do not owe the bank a dime. Moral of the story is you failed to close my account as i requested which led to charges on my account and now when i received a payment by error you took my money for your mistake and is of the opinion you wil write off the rest of the charges due to your service failure. I will not pay for your mistakes. I want my money whether it is in discovery miles or shopping vouchers I want this corrected. If you did what i requested zero transactions would have taken place on that account.

This bank does not know how to treat customers fairly and is waiting for an opportunity to take excessive charges and keep your account open .we had the same issue with another account.

I need a senior manager to contact me please.

If we cannot resolve i will report the matter to the banking Ombud and FSCA