1 reviews | Active since Feb 2018
Lack of support for a simple request..
I am trying to get a new credit card as my old credit card expired, in order to do so I need to Log onto the Discovery app, which I do not have, however, they still have my old contact details on their system, in order to change it, you need to log onto the app, I do not have the app, catch 22, as I do not have this app, when I called they said this is what I need to do in order to request a new card..Is there not a simpler way to do this as I do not intend on paying for a card which I cannot use. Technology is meant to make our lives simpler, not more difficult. Please can someone assist me in updating my details so that I can request a new card..this is so frustrating. They are sending OTP's to a contact number that no longer exists...
Thanks for reaching out.
If you still have the old Discovery card where we were underwritten by FNB and it expired you will need to join the Discovery Bank platform to get a new card.
Everything will remain the same, it will just be migrated to the Discovery Bank platform.
I see that you were assisted to change your contact details through the online banking site.
To help with changing your OTP number, I will need you to provide me with your new contact details so I send them through to the OTP team, to have them update it for you.
Regards
Andile
Thanks for reaching out.
If you still have the old Discovery card where we were underwritten by FNB and it expired you will need to join the Discovery Bank platform to get a new card.
Everything will remain the same, it will just be migrated to the Discovery Bank platform.
I see that you were assisted to change your contact details through the online banking site.
To help with changing your OTP number, I will need you to provide me with your new contact details so I send them through to the OTP team, to have them update it for you.
Regards
Andile
Thanks for providing your details.
I have sent them through to our OTP department, they will give you a call to verify a few details with you and as soon as the details have been verified all your OTPs will be going to the new number.
Please also make sure that on the online Banking site, under contact details, your new number is set as your primary number.
Regards
Andile
Thanks for providing your details.
I have sent them through to our OTP department, they will give you a call to verify a few details with you and as soon as the details have been verified all your OTPs will be going to the new number.
Please also make sure that on the online Banking site, under contact details, your new number is set as your primary number.
Regards
Andile