Lack of service delivery from ***** department will make Discovery Bank a safe-haven for **********

I am utterly disgusted at the lack of service from the ***** department, as this is the one department that should act promptly and efficiently. My client received a ********** proof of payment from a Bitcoin ******* and I asked Discovery Bank to verify the authenticity of the payment in writing and they gave me a run-around for two days. After speaking to 5 different consultants I am still waiting for a response. As a result of their zero service delivery, my client lost R43 500 worth of Bitcoins to a ********* and this is something that could have been easily prevented. Banks like FNB have on their website portal a tab available to verify payments and Discovery Bank is just behind with this technology. The consultants at Discovery should note that payment verification has nothing to do with the POPIA Act as personal information is not required (as this was the excuse they gave me). If Discovery Bank does not catch a wake-up, it will become a ***** haven which will ***** the image of the bank. As it stands I will never bank with Discovery, neither will I recommend it to anyone because this experience proves that my money will not be safe. Is Discovery even ready to be a bank?