Lack of service

I app**** for a Discovery Platinum Card and was approved. It took over a week for them to deliver my card. I supp**** ID and proof of residence as required on 23 October. I found the pin code film was old and ripped up the pin code. I called on 23 October to report and was told I would be called within 48 hours with a new pin. I called again on 26 October and was told my query would be escalated and I would be called within 48 hours. On 28 October I called again and was told that my card was frozen as I had not supp**** ID and proof of residence. I feel that Discovery Card is not interested in their customers, offers a bad service, and has given me such a bad impression I don't want to do business with them. As I am a Discovery health vitality customer I thought the Card division would offer the same service but clearly not.