Lack of response and assistance

I am writing to formally lodge a complaint regarding the lack of response and assistance I have received in trying to get one of my UIF (Unemployment Insurance Fund) forms signed and stamped by your institution, as required for my application.

I have sent multiple emails requesting this service and have yet to receive any form of acknowledgment or reply. When I contacted the bank by phone, I was advised that the response time is typically between 24 to 48 hours. However, it has now been well beyond that period, and I am still waiting.

This delay is severely impacting my ability to submit my UIF application on time, which is both stressful and financially damaging.

This is not the first time this has happened and it is not the first time I have had to make a complaint on Hello Peter in order to get a response from them