Lack of customer service and keeping a loyal customer in the dark

To whom it may concern.

Please be advised that we did a telephonic credit card application and was approved within a couple of minutes - not a problem. The quote was subsequently sent to our email address, and it was requested that we return the acceptance quote along with additional documents. This was subsequently done within the same day - no problem. From here on we have heard nothing back from Discovery as to where the card is and what is to happen next. We bank with Investec, and at all stages of any financial transaction there is full transparency. We were doubtful to apply for a Discovery card, but was told that it is a very good financial institution, as we also have our medical aid with Discovery. We are now thinking twice as to whether we want to keep our financial portfolio and medical aid with Discovery, as there is absolutely no communication to their customers