CvdB
Charl van den Berg

1 reviews | Active since Mar 2009

27 Mar 2017, 12:26

Lack of continuity with upgrade aggravated by poor service

<p>I phoned twice to find out how am I supposed to use my card without a PIN, without success. I requested that a manager phone me back, but no response. If I knew this is the frustration and anger you will cause with an upgrade, I would have never agreed to it.</p> <p> </p> <p>My new cards were activated without me activating the cards and 48 hours have not passed. My old cards do not work anymore.</p> <p> </p> <p>I use my Discovery card to purchase groceries and baby stuff, which I am now unable to do! You are messing me around!</p> <p> </p> <p>I am extremely angry and frustrated at the movement.</p> <p> </p> <p>After sending two more email's requesting feedback I have still not been contacted!</p>

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Replies (1)
Discovery Bank
Discovery Bank's reply27 Mar 2017, 15:35
Official

Hi CharlvdB

Thank you for your comments and for bringing this matter to our attention.

We sincerely apologise for any inconvenience caused in this matter.

Thank you for kind patience and understanding.

Your reference number is – ***.

Regards

Jaco Thompson

Executive Relationship Manager (FAIS)