Lack of communication

I have been calling discovery bank about how to transfer funds into my credit card since Saturday, i do understand there was a migration move from FNB to Discovery Bank, but what is really annoying and frustrating is the lack of communication. On Saturday i spoke to one consultant who advised it was a system issue and he advised he would call on Monday morning. I waited to no avail i never received a call. Later that afternoon i called and spoke to another consultant (thandeka) she advised i should email she will escalate the issue and give me a call on Tuesday. Tuesday came and she never called not surprised, i then followed up later same day and a lady advised me thandeka will be in contact, well today Wednesday and i still have not heard from discovery. I am very appalled by the lack of communication. I use discovery for all my services this is just putting off.