1 reviews | Active since Mar 2022
Lack of accountability and ownership for basic bank duties
I am having the worst experience ever in international banking and making transfers to a newly created Euro account with Discovery Bank. Discovery made sure they charged me for all these new services, yet I experienced no service to date, just frustration. Discovery does not have its house in order and is not ready at all for receiving funds from international banks. Worse, the rest of the world does not know about Discovery Bank, and can't recognise them for international transfers. It appears they are working via a third party, who we can't google to see who it is in order to make the link between the transferring bank and Discovery, the Transferring banks do not know who they are, can't trace them, and the poor call agents fielding the calls via the contactline, are not empowered or educated to deal with these basic queries. Everything needs to be elevated to people who are not available and who you are not allowed to speak to on request, unless they elevate the querie and then someone will call you back. It is expected that you just make yourself available, despite what you have planned during your own day. Queries and complaints go to a central email account, with no one distributing the queries. If you do not call and ask about the mail you issued, no one will take ownership of the problem. It is up to the owner of the account to chase and resolve queries. It's been 7 days now since we attempted the first transfer, I have yet to find out who the parent bank of Discovery bank is who accepts the international transfer, so does the international bank I am dealing with from Malaysia (who is a globally recognised bank). Poor service, no ownership and accountability taken, by so called leading bank. what a dissipointment. I will advise against signing up for this international currency facility.
Thanks for reaching out to us.
When doing transfers to your Discovery forex account the transfer should go through and be processed by our international partner HSBC. If your transfer is not processed by our partner bank, the funds can be cleared or accepted by us.
If you have a pending international payment, please send me your ID number, and I will be happy to check on this.
Regards
Girshwin
Thanks for reaching out to us.
When doing transfers to your Discovery forex account the transfer should go through and be processed by our international partner HSBC. If your transfer is not processed by our partner bank, the funds can be cleared or accepted by us.
If you have a pending international payment, please send me your ID number, and I will be happy to check on this.
Regards
Girshwin
I was hoping to not reply to your request in getting back to you if I do not come right, but have no choice, I now need to place this on you with the hope of getting some useful feedback. My ID number is ***, case number ***.
I submitted 2x MT103's already and not getting any written feedback from Discovery. Discovery is not calling me back to give feedback. I issue between 1-3 mails daily to client *** for assistance, yet no feedback. I've been asked to call the international number and ask that someone trace these mails and provide feedback, as it is a consolidated message system. Each time I end up with a call center agent during SA office hours and also after hours, who can't give any feedback. No one is willing to transfer you (or is at liberty to transfer you) to someone senior that can actually assist with a query.
I initiated the first payment on 18 March, it is now close of business 5 April in Malaysia, and have no funds as yet to show for the efforts. In simple terms:
I am trying to remit funds from Deutsche Bank Malaysia, to Discovery, newly opened Euro account. Supposedly to be effortless.
This is the second transfer I did because Deutsche Bank could not find your third party bank for Discovery and I had to then issue particulars of HSBC in the UK. The initial funds were sent back to my bank. The second transaction was remitted on 1 April, it is now 5 April and am confronted with the same level of non service as before. We made clear to Deutsche Bank who Discovery's third party bank is, but it seems there are still issues.
While typing this message, I managed to speak to a manager referred to as AJ at Discovery for now, wo undertook to get back to me within 3 hours, from my call (17:50). in general again not understanding that I am calling from another country and are based in Malaysia, therefore a different time zone.
Again, I have to say, I did not get comfort from AJ and this is the last try, I cannot do this anymore and in a way, feel that I am waiting to be disappointed just once again.
I was hoping to not reply to your request in getting back to you if I do not come right, but have no choice, I now need to place this on you with the hope of getting some useful feedback. My ID number is ***, case number ***.
I submitted 2x MT103's already and not getting any written feedback from Discovery. Discovery is not calling me back to give feedback. I issue between 1-3 mails daily to client *** for assistance, yet no feedback. I've been asked to call the international number and ask that someone trace these mails and provide feedback, as it is a consolidated message system. Each time I end up with a call center agent during SA office hours and also after hours, who can't give any feedback. No one is willing to transfer you (or is at liberty to transfer you) to someone senior that can actually assist with a query.
I initiated the first payment on 18 March, it is now close of business 5 April in Malaysia, and have no funds as yet to show for the efforts. In simple terms:
I am trying to remit funds from Deutsche Bank Malaysia, to Discovery, newly opened Euro account. Supposedly to be effortless.
This is the second transfer I did because Deutsche Bank could not find your third party bank for Discovery and I had to then issue particulars of HSBC in the UK. The initial funds were sent back to my bank. The second transaction was remitted on 1 April, it is now 5 April and am confronted with the same level of non service as before. We made clear to Deutsche Bank who Discovery's third party bank is, but it seems there are still issues.
While typing this message, I managed to speak to a manager referred to as AJ at Discovery for now, wo undertook to get back to me within 3 hours, from my call (17:50). in general again not understanding that I am calling from another country and are based in Malaysia, therefore a different time zone.
Again, I have to say, I did not get comfort from AJ and this is the last try, I cannot do this anymore and in a way, feel that I am waiting to be disappointed just once again.
Thanks for providing me with this update.
I've arranged an account confirmation letter to be sent to you with your forex account details but also with our intermediaries banking details as well. You can use this information and send it to your international bank and they can initiate the payment.
I do apologise for the inconvenience caused to you.
Regards
Girshwin
Thanks for providing me with this update.
I've arranged an account confirmation letter to be sent to you with your forex account details but also with our intermediaries banking details as well. You can use this information and send it to your international bank and they can initiate the payment.
I do apologise for the inconvenience caused to you.
Regards
Girshwin