Lack Discovery Feedback

My discovery miles (points) dissapeared (had nearly 400 points) raised the issue with Vitality on the 20th of April. They (blamed) Discovery Bank.

Found out I am still active although asked them to close my bank acount Oct 2019 already.

No help no awnsers no feedback.

Phoned to follow every week since 20 April ( almost full month) no feedback.

Not sure why I pay R280 per month for no service.?

I need to phone follow up and beg. Service is really shocking and sad.

I held on the phone for nearly 20 minutes no help.

Went to Facebook - no help.

Dont know if I should laugh or cry. # just fix my points or refund me my monthly subscription as I was not able to use it for almost 3 months now!