BC
Bruce C
1 reviews | Active since Sept 2019
09 Sept 2019, 11:17
Keeping charges a secret
I have been inundated with emails and a number of phone calls. A number are aimed at getting me two convert credit card to the Bank. I have since the very launch of the bank asked for details of the bank card. They simply refused to provide this. Now they have a programme about their rewards but not a word about the charges. Why? Surely this is a contravention of the Treating customer Fairly - it is time for the Financial Sector Conduct Authority. Clearly if a company is serious about its wares this should the the number one issue it would disclose. My view don't touch it. Bruce Cameron
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Replies (3)
Discovery Bank's replyOfficial
11 Sept 2019, 13:57Good Day Mr. Cameron Thank you for bringing your concerns to our attention. The fees for the different types of Discovery Bank products are available via our website. Please click on the below link to find the fee structure for the different type of Discovery Bank accounts:https://www.discovery.co.za/bank/account Kind regards
Discovery Bank's reply11 Sept 2019, 13:57
Official
Good Day Mr. Cameron Thank you for bringing your concerns to our attention. The fees for the different types of Discovery Bank products are available via our website. Please click on the below link to find the fee structure for the different type of Discovery Bank accounts:https://www.discovery.co.za/bank/account Kind regards
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Bruce C's updateReviewer Update
12 Sept 2019, 09:41Why every time I asked for the bank account cost details did you not supply them. This has continue for well over a year. When I checked on your website they were not available - this must be a recent addition
BC
Bruce C's update12 Sept 2019, 09:41
Reviewer Update
Why every time I asked for the bank account cost details did you not supply them. This has continue for well over a year. When I checked on your website they were not available - this must be a recent addition
Discovery Bank's replyOfficial
13 Sept 2019, 11:47Good Day Mr. Cameron We were unable to provide you with the above information before the Bank opened for public launch. The information on the Discovery website pertaining to Discovery Bank gets updated weekly. However, once this became available you should have been informed. Please accept our apologies for the inconvenience in this regard. Kind regards
Discovery Bank's reply13 Sept 2019, 11:47
Official
Good Day Mr. Cameron We were unable to provide you with the above information before the Bank opened for public launch. The information on the Discovery website pertaining to Discovery Bank gets updated weekly. However, once this became available you should have been informed. Please accept our apologies for the inconvenience in this regard. Kind regards