MP
Mohammed P

1 reviews | Active since Feb 2017

10 Aug 2020, 08:46

Jusy stick to health and leave banking for real banks.

I wish I could give them negative 5 stars. Ahh there's no words to describe how bad and poor services you grt from this bank. I have been struggling since the beginning of this year to have my account close that I never used but liked to get billed for eventhough I was told if I dont use it I won't get billed it would close. Now maybe that's on me for not thinking wow, whoever told me that is talking a world of *** praat but hey you always rooting for the little guy. Until the little guy charges you ridiculous fees without you knowing and when you pay it and request your account be closed theh are silent for a few months and then they send a random email saying hey we need your money again. I ended paying it because I want to make it go away and at the same time requestedy account be closed.Then when you call in, oh this is where it gets good, you wait a hour on hold because I'm assuming they think you will drop and after another hour of trying to get this fixed and finding out its their system error that reopened my account, the person you speak to will give you a random "Case" number thats sucked out of the air that the next person can't find. So you end up going through the whole process again and then guess what happens while your account closure is going through ? They bill you another month and want more money

I don't like doing this because the internet is not the place to air out laundry but how else am I suppose to get the help I need DISCOVERY BANK.

0
Replies (0)